Frequently asked questions

 

When will my order be shipped out?

We generally ship all orders out within 2-3 business days of the purchase date- excluding personalized items and items on back-order. For personalized items, please allow up to 7-15 business days for your item to be shipped, as these items are made-to-order.

 

Please allow an additional 3-5 business days during the holiday season as we get a large increase in sales. You will receive USPS Priority Mail tracking information via email once your order has left our warehouse.

 

Can I track my order?

You will receive USPS priority tracking information via email once your order is fulfilled and shipped. Please keep in mind that all personalized products take up to 10-15 business days to ship from our warehouse.

 

Tracking link: https://tools.usps.com/go/TrackConfirmAction!input.action

 

Why have I not received an order update or tracking info yet?

You will receive a confirmation email after you place your order. You will only receive tracking information once your order you has been shipped. You will not receive any emails between processing and production.

If you do not see a confirmation email after you place your order with an order number, please check your spam folder. If you still do not see it, please fill out the contact form at the bottom of the page.

 

How long does shipping take?

We ship all orders via USPS Priority Mail which generally takes around 2-5 business days. Please allow for an additional 3-5 business days during the holiday season. You will receive tracking information once your order has left our warehouse - please keep in mind that custom pieces take 7-15 business days.

 

My stuff is broken or damaged, what do I do?

Please open and examine the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided (you can upload pictures in the contact form at the bottom of the page).

 

In the rare case that you do receive a damaged item, we offer free repairs.

To get your VibeSzn item(s) repaired, please send your items(s) to 710 N. Tucker Blvd. Suite 307, St. Louis, MO 63101

 

What is your return policy?

We offer an exchange only for an item of equal or lesser value. This EXCLUDES all personalized and custom pieces which are final sale. Please be sure you understand these terms before purchasing anything. Please fill out the contact form at the bottom of the page if you would like to exchange your order.

Can I make changes to the name or phrase I ordered on my custom item(s)?

Please fill out the contact form located at the bottom of this page within 12 hours of placing your custom order with the changes needed and we can definitely get these changes applied. If it is after 12 hours, unfortunately, no changes can be made as the item is already in production.

 

Do you accept exchanges?

Yes, if the item you received is unworn and undamaged with the original tag on it, we will exchange it for a different product of equal or lesser value. This excludes all personalized items (birthdates, nameplates etc.), as these items are final sale. Items can only be exchanged up to 1 month from the purchase date. Please fill out the contact form located at the bottom of this page if you would like to do an exchange..

 

Does the jewelry tarnish?

Our jewelry does not tarnish if the proper care steps are followed. These steps include storing the jewlery in a dry safe place & avoiding daily showering in the products unless the item is gold or sterling silver.

 

I think my order might be lost in the mail, what do I do?

If you have a tracking number and you see that your order is no longer in transit to you, or your tracking number says your order is delivered but you have not received the package- you may file a claim with USPS here: https://www.usps.com/help/claims.htm

 

Can I cancel my order?

You may cancel your order within 12 hours of it being placed. If your order has already shipped out, we can no longer cancel it and will have to treat it as an exchange. If you would like to cancel your order please fill out the contact form located at the bottom of this page.

 

How do I become an ambassador/influencer for your brand?

We are so flattered by your interest in partnering up and collaborating with VibeSzn! Please send a direct message our Instagram account- @vibe_szn or send an email to social@vibeszn.com. We do receive a lot of requests and cannot guarantee a response to every single one, although we do make every effort to reply back as soon as possible.

 

Is the jewelry waterproof?

To get the most out of your VibeSzn jewelry we do not recommend exposure to any liquid unless the item is gold or sterling silver. The only material we recommend daily showering in is solid gold and sterling silver.

 

What payment methods do you accept?

We currently accept Debit/Credit Card payments and/or Paypal payments.

 

Where do I enter a promo code?

Please find the following box at checkout to enter a promo code.

 

 

Can I use more than one discount code at a time?

No, we only accept 1 discount code per transaction.

 

Do you wholesale?

Yes, we offer a majority of our items at a wholesale price. Please contact jessie@vibeszn.com to learn more about our wholesale partnerships.

 

Are these made out of real/solid gold?

Any item that specifies that it is gold-plated in the description box is plated in 18k gold. Solid gold products would be far more expensive than the prices were are able to offer. We strive to balance affordability and quality. We offer sterling silver for most of our custom items - these items are all 925 stamped on the back.

 

Hypoallergenic?

Most of our custom pieces are hypoallergenic, nickel & lead-free. If you would like more information on a specific item. please fill out the contact form located at the bottom of this page.

 

Does VibeSzn offer international shipping?

Yes, we ship worldwide!

 

Where is VibeSzn located/where are the products shipping from?

We are located in St. Louis, MO & all items will ship from our warehouse here.

 

710 N. Tucker Blvd. Suite 307, St. Louis, MO 63101

 

Do you have a phone number?

Yes. Our customer service # is (314) 495-7346. You can reach us at this number during normal business hours via text or call.

 

The fastest method of communication is generally email.

 

I ordered custom & non-custom pieces - will they ship together?

Currently, all items are shipped together unless the total order value is greater than $100. If the order value is greater than $80 we will ship out non-custom(s) ASAP & then ship out custom(s) once completed. You will receive tracking info for all shipments.

 

How do I change the shipping address on on my order?

To change your address, fill out the form at the bottom of this page with the subject "address change." If the item you purchased is a non-custom item, you may only have 12 hours to let us know because we ship non-customized items immediately. If you order a non-customized item along with a custom item, or a custom item by itself, you will have a little more time to notify us, but it is always best to notify us asap.

 

It has been 15 days since I placed my order, what do I do?

Please keep in mind that all custom orders take from 7-15 business days to ship - a business day is Monday-Friday, do not count weekends as the postal service does not operate under regular business hours over the weekend. We also ask for an additional 1-3 business days during the holiday season as we have a large increase in sales.